*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg-base: #0d0f18;--bg-surface: #12151f;--bg-card: #1a1e2d;--bg-hover: #222638;--border: #252a3a;--border-light: #2e3448;--text-primary: #e4e8f0;--text-secondary:#8890a8;--text-muted: #555e78;--accent: #4F46E5;--accent-hover: #6366F1;--success: #22c55e;--warning: #f59e0b;--error: #ef4444;--pending: #f59e0b;--active: #22c55e;--closed: #555e78}html,body,#root{height:100%;font-family:Inter,system-ui,sans-serif;background:var(--bg-base);color:var(--text-primary);font-size:14px;line-height:1.5}.loading-screen{display:flex;align-items:center;justify-content:center;height:100vh}.spinner{width:48px;height:48px;border:3px solid rgba(79,70,229,.15);border-top-color:#4f46e5;border-radius:50%;animation:spin .8s cubic-bezier(.6,.2,.4,.8) infinite;box-shadow:0 0 24px #4f46e566,inset 0 0 8px #4f46e51a}@keyframes spin{to{transform:rotate(360deg)}}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-base);padding:24px}.login-card{width:100%;max-width:400px;background:var(--bg-card);border:1px solid var(--border);border-radius:16px;padding:40px 36px}.login-header{text-align:center;margin-bottom:32px}.login-logo{font-size:22px;font-weight:700;letter-spacing:3px;color:var(--accent);margin-bottom:6px}.login-header p{color:var(--text-secondary);font-size:14px}.field{margin-bottom:18px}.field label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--text-secondary);margin-bottom:6px}.field input,.field textarea,.field select{width:100%;background:var(--bg-surface);border:1px solid var(--border-light);border-radius:8px;color:var(--text-primary);padding:10px 14px;font-size:14px;font-family:inherit;outline:none;transition:border-color .15s}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--accent)}.field textarea{resize:vertical;min-height:72px}.error-msg{background:#ef44441f;border:1px solid rgba(239,68,68,.3);color:#fca5a5;border-radius:8px;padding:10px 14px;font-size:13px;margin-bottom:16px}.btn-primary{display:inline-flex;align-items:center;gap:7px;background:var(--accent);color:#fff;border:none;border-radius:8px;padding:10px 20px;font-size:14px;font-weight:600;cursor:pointer;transition:background .15s,opacity .15s;width:100%;justify-content:center}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{display:inline-flex;align-items:center;gap:7px;background:transparent;color:var(--text-secondary);border:1px solid var(--border-light);border-radius:8px;padding:9px 18px;font-size:14px;font-weight:500;cursor:pointer;transition:border-color .15s,color .15s}.btn-secondary:hover{border-color:var(--text-secondary);color:var(--text-primary)}.icon-btn{display:inline-flex;align-items:center;justify-content:center;background:transparent;border:none;color:var(--text-secondary);cursor:pointer;border-radius:6px;padding:5px;transition:color .15s,background .15s}.icon-btn:hover{color:var(--text-primary);background:var(--bg-hover)}.btn-close-chat{display:inline-flex;align-items:center;gap:5px;background:#22c55e1f;color:var(--success);border:1px solid rgba(34,197,94,.25);border-radius:7px;padding:5px 10px;font-size:12px;white-space:nowrap;transition:background .15s}.btn-close-chat:hover{background:#22c55e33}.btn-reopen{background:transparent;color:var(--text-secondary);border:1px solid var(--border-light);border-radius:7px;padding:5px 10px;font-size:12px;white-space:nowrap;cursor:pointer}.btn-reopen:hover{color:var(--text-primary);border-color:var(--text-secondary)}.btn-danger-sm{display:inline-flex;align-items:center;background:transparent;border:1px solid rgba(239,68,68,.25);color:var(--error);border-radius:6px;padding:5px 8px;cursor:pointer;transition:background .15s}.btn-danger-sm:hover{background:#ef44441a}.ops-layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:280px;min-width:280px;background:var(--bg-surface);border-right:1px solid var(--border);display:flex;flex-direction:column;transition:width .2s,min-width .2s;overflow:hidden}.sidebar.collapsed{width:60px;min-width:60px}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:16px;border-bottom:1px solid var(--border);min-height:56px}.sidebar-logo{font-size:13px;font-weight:800;letter-spacing:2.5px;color:var(--accent)}.sidebar-nav{padding:12px 8px;display:flex;flex-direction:column;gap:2px;border-bottom:1px solid var(--border)}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;color:var(--text-secondary);text-decoration:none;font-size:14px;font-weight:500;transition:background .15s,color .15s;cursor:pointer}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:#4f46e51f;color:var(--text-primary);border-left:2px solid var(--accent);padding-left:10px}.sidebar-footer{margin-top:auto;padding:14px 16px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:8px}.operator-badge{display:flex;align-items:center;gap:10px;min-width:0}.op-avatar{width:32px;height:32px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0}.op-avatar.small{width:26px;height:26px;font-size:11px}.op-info{display:flex;flex-direction:column;min-width:0}.op-name{font-size:13px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.op-role{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.chat-panel{flex:1;display:flex;flex-direction:column;overflow:hidden}.tab-bar{display:flex;gap:2px;padding:12px 12px 0}.tab-btn{flex:1;background:transparent;border:none;border-bottom:2px solid transparent;color:var(--text-muted);padding:8px 4px;font-size:11px;font-weight:700;cursor:pointer;text-transform:uppercase;letter-spacing:.8px;position:relative;transition:color .15s,border-color .15s}.tab-btn:hover{color:var(--text-secondary)}.tab-btn.active{color:var(--text-primary);border-bottom-color:var(--accent)}.tab-btn .badge{position:absolute;top:3px;right:6px;background:var(--warning);color:#111;font-size:10px;font-weight:800;border-radius:10px;min-width:18px;height:18px;display:inline-flex;align-items:center;justify-content:center;padding:0 5px}.chat-list{list-style:none;flex:1;overflow-y:auto;padding:8px}.chat-list-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--text-muted);padding:40px 16px;font-size:13px}.chat-item{display:flex;align-items:center;gap:10px;padding:10px;border-radius:9px;cursor:pointer;transition:background .12s;position:relative}.chat-item:hover{background:var(--bg-hover)}.chat-item.selected{background:#4f46e51a;border-left:2px solid var(--accent);padding-left:8px}.chat-item.unread .chat-item-name{font-weight:700;color:var(--text-primary)}.chat-item-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0}.chat-item-info{flex:1;min-width:0}.chat-item-row{display:flex;align-items:center;justify-content:space-between;gap:4px}.chat-item-name{font-size:13px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-item-time{font-size:11px;color:var(--text-muted);flex-shrink:0}.chat-item-preview{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);flex-shrink:0;box-shadow:0 0 6px #4f46e5b3}.main-panel{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-base)}.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;color:var(--text-muted)}.empty-state p{font-size:15px}.pending-hint{background:#f59e0b1f;color:var(--warning);border:1px solid rgba(245,158,11,.25);border-radius:20px;padding:5px 14px;font-size:13px}.chat-window{flex:1;display:flex;flex-direction:column;height:100%;overflow:hidden;background:var(--bg-base)}.chat-window.loading{align-items:center;justify-content:center;background:var(--bg-base)}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--border);background:var(--bg-surface);gap:8px;min-width:0;flex-wrap:nowrap}.chat-header-info{display:flex;align-items:center;gap:10px;min-width:0;flex:1 1 0;overflow:hidden}.visitor-avatar{width:36px;height:36px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0}.visitor-name{font-weight:600;font-size:14px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-page{font-size:11px;color:var(--text-muted);margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-header-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}text-transform: uppercase; letter-spacing: .5px; border-radius: 20px; padding: 3px 10px; } .status-badge.pending{background:#f59e0b26;color:var(--pending)}.status-badge.active{background:#22c55e26;color:var(--active)}.status-badge.closed{background:#555e7826;color:var(--closed)}.messages-area{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:12px;background:var(--bg-base)}.no-messages{color:var(--text-muted);font-size:13px;text-align:center;margin:auto}.message{display:flex;flex-direction:column;max-width:68%}.message.outgoing{align-self:flex-end;align-items:flex-end}.message.incoming{align-self:flex-start;align-items:flex-start}.message-bubble{padding:10px 15px;border-radius:14px;font-size:14px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.message.outgoing .message-bubble{background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;border-bottom-right-radius:4px}.message.incoming .message-bubble{background:var(--bg-card);color:var(--text-primary);border-bottom-left-radius:4px}.message-meta{font-size:11px;color:var(--text-muted);margin-top:4px}.message-input-bar{display:flex;align-items:center;gap:6px;padding:10px 14px;border-top:1px solid var(--border);background:var(--bg-surface);min-width:0}.message-input-bar input{flex:1;background:var(--bg-card);border:1px solid var(--border-light);border-radius:10px;color:var(--text-primary);padding:10px 16px;font-size:14px;font-family:inherit;outline:none;transition:border-color .15s}.message-input-bar input:focus{border-color:var(--accent)}.send-btn{width:38px;height:38px;border-radius:10px;border:none;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s,opacity .15s;flex-shrink:0}.send-btn:hover:not(:disabled){background:var(--accent-hover)}.send-btn:disabled{opacity:.4;cursor:not-allowed}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:24px}.modal{background:var(--bg-card);border:1px solid var(--border-light);border-radius:16px;width:100%;max-width:460px;overflow:hidden}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--border)}.modal-header h3{font-size:16px;font-weight:700;color:var(--text-primary)}.modal-body{padding:20px}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 20px;border-top:1px solid var(--border)}.label-options{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.label-chip{background:var(--bg-surface);border:1px solid var(--border-light);color:var(--text-secondary);border-radius:20px;padding:5px 14px;font-size:13px;cursor:pointer;transition:all .15s}.label-chip.selected{background:var(--accent);border-color:var(--accent);color:#fff}.label-chip:hover:not(.selected){border-color:var(--text-secondary);color:var(--text-primary)}.invite-link-box{display:flex;gap:8px}.invite-link-box input{flex:1;background:var(--bg-surface);border:1px solid var(--border-light);border-radius:8px;color:var(--text-primary);padding:9px 13px;font-size:13px;font-family:inherit;outline:none}.btn-icon-copy{display:inline-flex;align-items:center;gap:6px;background:var(--bg-hover);border:1px solid var(--border-light);color:var(--text-secondary);border-radius:8px;padding:9px 14px;font-size:13px;cursor:pointer;transition:color .15s,background .15s;white-space:nowrap;flex-shrink:0}.btn-icon-copy:hover{color:var(--text-primary);background:var(--bg-card)}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:28px}.page-header .btn-primary{width:auto}.users-table-wrapper{background:var(--bg-surface);border:1px solid var(--border);border-radius:12px;overflow:hidden}.users-table{width:100%;border-collapse:collapse}.users-table th{text-align:left;padding:12px 18px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border);background:var(--bg-card)}.users-table td{padding:14px 18px;border-bottom:1px solid var(--border);font-size:14px;color:var(--text-primary)}.users-table tr:last-child td{border-bottom:none}.users-table tr:hover td{background:var(--bg-hover)}.self-row td{background:#4f46e50a}.self-tag{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--accent);background:#4f46e526;border-radius:10px;padding:2px 7px}.role-select{background:var(--bg-card);border:1px solid var(--border-light);border-radius:7px;color:var(--text-primary);padding:5px 10px;font-size:13px;font-family:inherit;cursor:pointer;outline:none}.role-select:focus{border-color:var(--accent)}.role-badge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;border-radius:20px;padding:3px 10px}.role-badge.root{background:#4f46e526;color:var(--accent)}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:10px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}
